Applied online and completed their skills test after submitting the application. The online testing consisted of basic personality questions and even included a simulated call center scenario, which was pretty well done. After completing this, I received an e-mail from a recruiter asking to set up a phone interview which consisted of basic information from my resume and a couple of behavioral questions. Then, I was scheduled for an in-person interview with a couple of supervisors from the Phoenix location. Both supervisors were incredibly nice and well-prepared for the interview, and asked numerous questions about my education and prior jobs. Then the usual behavioral questions were asked and they concluded by asking a question where you were forced to decide (in a hypothetical scenario) if you would be willing to break stated policy in order to provide the best customer service possible. Concluded with the usual formalities and received a form e-mail a couple of days later.

After applying online, I was invited to complete an assessment test (basic personality questions, a few statistical questions). Then I completed an online test of an interactive call center experience where you get to feel like you are in the role and they test you on how you perform. After passing both of those, I was invited for a phone interview.