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      Tesco

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      Customer Service Assistant Interview

      24 Mar 2018
      Anonymous employee
      Stoke-on-Trent, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 days. I interviewed at Tesco (Stoke-on-Trent, England) in Mar 2018

      Interview

      I saw the ad on Indeed and applied on the Tesco Careers Website. A week later, I got a phone call asking to come in on Saturday. I researched questions on Glassdoor to prepare me as I didn’t know whether it was a 1 on 1 or group interview. It was a group interview and it was really relaxed and informal. I suggest wearing smart casual attire. The manager asked questions and gave us the option to answer. Try to answer every single one but give others a chance and make eye contact with the rest of the applicants as well as the interviewers. We were supposed to do a paper tower challenge, but we opted not to. But if you do happen to do one, don’t focus so much on winning. Focus on getting along with your team. The manager said she’d call within 7 days. She called me 2 hours later to discuss the induction days and hours. Depends on your manager!

      Interview questions [4]

      Question 1

      Tell me about a time you went above and beyond for a customer?
      1 Answer

      Question 2

      Tell me about a time you has to help/support someone
      1 Answer

      Question 3

      What makes a good team?
      1 Answer

      Question 4

      Tell me about a time you had to do a task out of your comfort zone?
      1 Answer
      6

      Other Customer Service Assistant interview reviews for Tesco

      Ccustomer Service Assistant Interview

      19 Mar 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Tesco

      Interview

      Kind quick and helpful Asked good questions and everyone was friendly Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well

      Interview questions [1]

      Question 1

      What is your experience for this role
      Answer question

      Customer Service Assistant Interview

      9 Nov 2025
      Anonymous employee
      Thurso, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesco (Thurso, Scotland)

      Interview

      It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a customer.
      Answer question

      Customer Service Assistant Interview

      23 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco

      Interview

      Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one

      Interview questions [1]

      Question 1

      Tell me about a time you delivered good customer service, what do you do in your free time for fun
      Answer question