I applied online. The process took 5 days. I interviewed at Support.com in Sept 2015
Interview
It was a 30 minute phone screen. I was informed that Support.com was open 24 hours a day and I needed to have open availability. Also my schedule could change from week to week. I was asked to run an internet speed test and provide the technical specs of my computer.
Next I was asked several technical questions followed by a few non-technical questions. I was allowed to research answers on the internet before responding. Overall it was a good interview experience. The interviewer was easy to understand and nice to work with.
There was a quiz and then a phone call interview. They both are fairly easy. Nothing too complicated was asked. It is questions about you, customer service, Windows (basic) and networking (basic). Then if selected they do the usual offer and background check process.
Interview questions [1]
Question 1
Q: Tell us about a time when you delivered excellent customer service.
I applied online. I interviewed at Support.com (Sunnyvale, CA) in Oct 2018
Interview
Technical interview process with friendly recruiters. Company was very fair with the questions pertaining to their position. Received periodic updates on my employment and onboarding status. Expanding on questions very accepted.
Interview questions [1]
Question 1
Various questions regarding technology and troubleshooting
I applied online. The process took 4 weeks. I interviewed at Support.com (Orlando, FL) in Jun 2018
Interview
Negative experience. Human resources took over a month to look over my application and pre-hire exam. I do not recommend this job to anybody. Human resources can't even be contacted by phone. It always goes to voice mail.
Interview questions [1]
Question 1
Are you available to work on Weekends and Holidays?
