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      Spectrum

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      Customer Service Representative Interview

      14 Oct 2018
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Spectrum (New York, NY)

      Interview

      I applied online, but could not complete the assessment, because I don't have a computer. That probably eliminates a lot of candidates. The next day I received an email from a recruiter telling me to complete the assessment as soon as possible, as the next training class was filling up quickly. Normally I wouldn't bother, but I really need to work, and figured this was a sure thing, so the next day I used my sister's computer to take the assessment. The assessment isn't difficult. Keep it professional. Select the answers that show empathy and patience, but without getting personal. The next day I received a call from a recruiter for a phone interview. I then scheduled a phone interview for 3 days later. The interview went well. It was very conversational, which made it less stressful than most interviews. It included the typical behavioral questions. You may have to role play. The next day I got an offer. I accepted, and the onboarding process began about two hours later. It is all done online. You will need to consent to a background check. and take a drug test within forty-eight hours. I completed everything immediately, and I got word that I was cleared to start four days later. The sooner you are cleared, the more shift choices you will have, so don't procrastinate.

      Interview questions [2]

      Question 1

      How have you handled difficult customers in the past?
      Answer question

      Question 2

      How do you handle training with a large group of people?
      Answer question

      Other Customer Service Representative interview reviews for Spectrum

      Customer Service Representative Interview

      24 Feb 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Spectrum

      Interview

      First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.

      Interview questions [1]

      Question 1

      Experience with difficult customer and how you resolved it
      Answer question

      Customer Service Representative Interview

      11 Feb 2026
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Spectrum (San Antonio, TX)

      Interview

      It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.

      Interview questions [1]

      Question 1

      What would I do if an angry customer calls.
      Answer question

      Customer Service Representative Interview

      23 Dec 2025
      Anonymous employee
      Flushing, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Spectrum (Flushing, NY)

      Interview

      It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.

      Interview questions [1]

      Question 1

      About previous experiences and why you want to work for Charter
      Answer question