So I applied onine and then took a test at the office. The test was easy, it is just a wonderlic test. After that I had a phone interview. The interviewer was nice and professional. Mostly consists of behavioral type questions in the STAR format. It went fairly well, however this was my first interview as a recent college grad and I was nervous. A week later I was called to set up an in person interview at the office. I arrived at the interview and was met by two interviewers. One was the corporate HR lady and the other was a male manager from the office. From the very beginning I felt like the male manager did not want to interview me and he was not friendly at all. The female HR rep was very nice and smiled and nodded while I answered the behaviorial questions. The male interviewer paid little attention and looked like he could care less what I had to say. The interview lasted around 40 minutes and overall I thought I did fairly well. A word of advice is to really emphasize your customer service for this position. I mean really sell your customer service! I did not focus enough on my experience with customer service and this was the reason the HR rep called and declined to give me an offer the next week. I have 5 years experience with cust service and yet she told me that I did not have enough...for an entry level position. Riiiight. In the end I am glad I did not get an offer, I would have turned it down anyways. The pay sounded decent but the hours sounded extremely unreasonable. If I had the chance to do it over again I still would for the interview experience.