I applied online. The process took 1+ week. I interviewed at Progressive Insurance in Aug 2015
Interview
I applied online and within two hours I got an email inviting me to take a preassessment. I took this right away and about ten minutes later I got an email to schedule a phone interview. I scheduled the phone interview for a few days later, and while still on the phone, she immediately scheduled the on site interview. For the on site interview I met with two different supervisors who were very nice for the most part. The questions were definitely the most difficult. Each manager asks 15 STAR questions that are very similar and you must use different examples for each manager. I also got to sit down with a senior customer service rep which was awesome! You get to see exactly what you will be doing. My interview was yesterday so still waiting for a call back! Although the interview process is very long and thorough, it is still awesome because you know they are trying to find the right people for the job.
Interview questions [1]
Question 1
What is a good decision you have made recently?
What is a mistake you have made?
What is the best thing about the place you currently work? What is the worst thing?
Why do you want to leave your current place of employment?
Why progressive?
Give me an example of a time you had to persuade somebody. What technique did you use?
Give me an example of a complicated problem you had to solve recently.
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).