I applied online. The process took 1 day. I interviewed at Help Scout
Interview
Applied on their website, where they asked the same question another person mentioned in their glassdoor review from 2016. That was a red flag, but I applied anyway. I really regret wasting my time applying with them.
They make you jump through hoops just to apply online. The culture they project is probably not reality. The claim to promote diversity, but their hiring process just wants the BEST. Hint: equality is sameness, equity is fairness. Best said by birmingham university "Treating someone fairly can sometimes mean having to treat them differently, in order to take into account their circumstances and enable them to participate on equal terms with everyone else. "
Just look at the video still on their careers page, I really do not see diversity (neither of race nor gender).
Interview questions [3]
Question 1
Please write a method in Java that determines if a string starts with an upper-case letter A-Z.
Thank you for this feedback. I can see how application questions can feel like hoops to jump through and I'm sorry about that. I wish we could interview everyone who applies to Help Scout but we get hundreds of applications and rely on those questions to help us narrow the pool of candidates. And thanks so much for your comment about the video on our careers page. That video is several years old so it's certainly due for an update so we can better reflect the company we are today. Again, I'm always looking for ways to improve our hiring process so thanks very much for your feedback - I appreciate it.
I applied online. The process took 5 days. I interviewed at Help Scout in Jun 2016
Interview
After filling in an application form on their website with basic questions and a simple coding example, I was contacted to begin remote interviews over video (using appear.in). This happened fairly quickly.
I interviewed with (who I believe would normally be called) the manager and then a developer. The questions were solid and meaningful (no goofy, unhelpful teasers). Both people were sharp and friendly, the kind of people you would like to work with.
After I passed that round, I had a remote video discussion with their People Ops (HR) representative about the process. I learned my next step would be a small software project to be submitted and judged. If I passed that round, I would then interview with another developer and then someone like a CTO/VP IT/etc (they have a flat org structure).
The project given to me took more time than was advertised but I didn't mind. However, I did run out of time personally as my family was struck by illness. So I didn't complete everything I should have. I also took shortcuts and wrote experimental modules that you wouldn't for a real project but I assumed they just wanted to see my style, to see how I thought out problems in real time, etc.
However, I was mostly wrong. I misjudged the goal and thus did not effectively use the little time I had. I can't say exactly what they were looking for since I didn't achieve it, but I would say focus on completing the requirements, keep everything standard and clean, and show your mastery of the technology.
So I failed the project portion and that was the end. The developer sent back thoughtful and accurate critiques of my project. They were kind and professional in their resolution.
I'd recommend applying to Help Scout. They seem like a great company and everyone I talked to was spot-on someone I want to work with. But learn from my mistakes and set aside ample time for a complete, clean project submission.