I applied online. The process took 2 weeks. I interviewed at HSBC (London, England) in Aug 2021
Interview
I applied for Universal Banker role in one of the London branch. In the job advert it was mentioned anyone who is looking for full-time, part-time, contract, temporary work can apply.
Note - "I made it very clear at every stage that I am full-time student and looking for part-time work"
First stage was submission of application, then after my application was selected I got the online assessment which consisted of behavioural questions (when I received email for assessment they changed the position name to Customer Service Representative).
After the selection at previous stage I got an invitation for completing on-demand video interview which was again stated as for Universal Banker role, it consisted of 5 questions.
I got through the next stage, which was zoom call with 2-3 interviewers for Customer Service Representative. When I joined the zoom call, interviewer said the actual role they are recruiting for is the Cashier Role for which they needed someone who can work full-time. He started interview on that note, and I knew that I would not be selected as I can only work part-time, still they wasted my time through such a long process.
If you wanted to hire someone full-time, why would you not clearly mention?
If all the roles are same - Customer Service Representative/ Cashier/ Universal Banker, then why to change the name of role at every stage?
Why to waste the time of full-time international students?
Interview questions [1]
Question 1
Tell me about yourself
What attracted you to apply in the company
Customer service questions
Face to face interview, questions were okay to answer, was told I would hear back about next steps which would have been an online assessment against HSBC’s values but I never heard back from them.
Arranged an online interview within a week after submitting my application. I have been asked five questions and they are all all experience / situation base. Mostly around your experience in customer facing roles.
The interview process was fairly easy. I submitted an interview online then had a culture fit call, followed by an in person interview with a task and competency based questions.