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      Foundever

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      Customer Service Representative Interview

      12 Oct 2016
      Anonymous employee
      Lisbon, Lisbon District
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 days. I interviewed at Foundever (Lisbon, Lisbon District) in Oct 2016

      Interview

      The interview process took a couple of days. -One week after I submitted my resume, I was contacted by a Sitel recruiter who explained the job offer thoroughly and told me they would send me some assessements to complete online. -One of the tests required to answers 4 emails as you were the CSR, then a profile assessement which included some logic and math, and an English test (position was for an Italian speaking representative). -I was contacted the day after to schedule a phone call with another recruiter for a role play in which he pretended to be a customer and I had to help him with his issues. This is more about testing your communication skills, your manners and your attitude towards the customers. -I had a final skype interview with a team manager to discuss my experience, my motivations and my preparation.

      Interview questions [1]

      Question 1

      How are your past experiences significant for this position? Why do you wanna work with us?
      Answer question

      Other Customer Service Representative interview reviews for Foundever

      Customer Service Representative (CSR) Interview

      30 Mar 2026
      Anonymous employee
      Belgrade, Central Serbia
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)

      Interview

      I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.

      Interview questions [1]

      Question 1

      Role play, CSR and a client.
      Answer question

      Customer Service Representative Interview

      19 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Foundever

      Interview

      Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.

      Interview questions [1]

      Question 1

      What is my customer service experience
      Answer question

      Customer Service Representatives Interview

      9 Mar 2026
      Anonymous interview candidate
      Indianapolis, IN
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026

      Interview

      Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled. Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show. I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.