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      Cox Communications

      Part of Cox Enterprises

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      Customer Service Representative Interview

      19 Feb 2019
      Anonymous interview candidate
      Wichita, KS
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Cox Communications (Wichita, KS) in Feb 2019

      Interview

      phone interview, online assessment (1 hr+), in-person interview with 2 interviewers They used the STAR behavioral method for both the phone and in-person interviews. The interviewers were extremely robotic and the in-person interviewers were rude. They talk about how they are big on promoting from within the company and moving people up but then basically said I was not hired because I was over-qualified. They make a big deal about how the most common reason they lose employees for this position is due to attendance yet they will not hire people who are ready to work hard.

      Interview questions [1]

      Question 1

      STAR method behavioral questions, extremely robotic, not personal at all
      Answer question
      1

      Other Customer Service Representative interview reviews for Cox Communications

      Customer Service Representative Interview

      8 Sept 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Cox Communications

      Interview

      Good experience overall. Reviewed the advertisement for the job which was thorough and explained the prequalifications and benefits. Answered questions to determine if it was a good fit for me personally. Decided not to move forward at the end of the day.

      Interview questions [1]

      Question 1

      Why do you think this is a good fit for you?
      Answer question

      Customer Service Representative Interview

      25 Jul 2025
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Cox Communications

      Interview

      Great interview. Very smooth. Didn’t not feel pressured. Very informative about the company. Great information about the job position and expectations. Great information about benefits and work life balance and activities

      Interview questions [1]

      Question 1

      Do I have a vehicle
      Answer question
      1

      Customer Service Representative Interview

      7 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Cox Communications

      Interview

      Yes the interview was Very easy , 2 part interview . If you have customer service history or either retail. Sales experience is a plus also , STAR style interview

      Interview questions [1]

      Question 1

      Tell me about yourself .
      Answer question