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      CVS Health

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      Account Manager Interview

      5 Jan 2019
      Anonymous interview candidate
      Northbrook, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at CVS Health (Northbrook, IL) in Jan 2019

      Interview

      A recruiter reached out to me to schedule an in person interview. I also completed a10 minute online interview. Due to the holiday season, my original interview was pushed back a couple of times. An easy case study assignment to assess written communication skills was required before the interview. I met with 4 individuals, 2 at a time. They asked behavioral questions which I think are elementary for an Account Manager role. I was actually turned off immediately when I saw that they were reading from a sheet and not to mention that I was sweating bullets from walking quickly in high heels from the neighboring building where I needed to check in. I was so turned off that I didn't ask all of the questions that I prepared. I am highly interested in knowing their diversity statistics at this location because from what I observed between the two adjacent buildings, there seemed to be a lack of representation with certain groups. I'm not sure what or who they are looking for and I'm also not sold on that their questioning technique is going to help them find the right candidates. This is my 4th interview with CVS in the last two years. Two positions I received an offer except for one was a contractor role and the other, an entry level role. The job I didn't receive an offer on was much like this where it's a mediocre passive aggressive attempt to evaluate skills and intimidate the interviewee. I've experienced pleasant interviews with CVS; however, this one was not a positive experience. I think only a portion of the interview should be behavioral based or not used at all and the other part should be comversational. It's important to assess how a candidate can develop an organic rapport and discuss their qualifications.

      Interview questions [1]

      Question 1

      Describe a time when you needed to deal with an angry client?
      Answer question

      Other Account Manager interview reviews for CVS Health

      Customer Service (CSR) Interview

      3 Jun 2026
      Anonymous employee
      Fort Lauderdale, FL
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at CVS Health (Fort Lauderdale, FL)

      Interview

      Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well

      Interview questions [1]

      Question 1

      Describe a time when you had to handle a difficult call
      Answer question

      Customer Service Representative (CSR) Interview

      16 Mar 2026
      Anonymous employee
      Richmond, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026

      Interview

      The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.

      Interview questions [1]

      Question 1

      Asked about previous job experience
      Answer question

      Account Manager Interview

      28 Jan 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at CVS Health

      Interview

      Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions

      Interview questions [1]

      Question 1

      How do you handle a client who is very needed
      Answer question

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