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      BMO US

      Part of BMO Financial Group

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      Customer Service Representative Interview

      20 Oct 2015
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BMO US in Oct 2015

      Interview

      Received an email from BMO recruiter requesting a phone interview a few days after submitting my resume and cover letter. It took about two weeks to get a time slot set up for the phone interview. The initial questions were basic, she asked my current salary and what my salary expectations were for this position, have I ever applied for or worked for BMO... After this the interview went downhill. The listing did not say what kind of part time availability was required. I told her what hours and days I was available (6 days and 35+ hours of open availability) and she proceeded to question me as to why I wasn't available to work an open schedule. I explained that I have a daughter and I would need to be able to be home when she gets home from school. She asked why I couldn't make other arrangements for my daughter and practically berated me for even applying. I felt like asking her how I would pay someone to see my daughter off to school and pick her up with the $10-$11 and hour she was probably going to offer me but I kept my cool and thanked her for taking the time to call me. I apologized that the 35+ hours a week that I AM available for a position that stated it was for 20-22 hours a week were not sufficient. Not a good experience. If you want someone with unlimited availability, then state that in your job listing!

      Interview questions [1]

      Question 1

      What is your current salary?
      Answer question
      2

      Other Customer Service Representative interview reviews for BMO US

      Customer Service Representative Interview

      26 Sept 2024
      Anonymous interview candidate
      Toronto, ON
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at BMO US (Toronto, ON)

      Interview

      Filled in a couple of multiple questions and went through some video answered questions. Got the invite really quick after applying to the position. Process was all automatic and digital based.

      Interview questions [1]

      Question 1

      Why do you want to be a part of BMO
      Answer question

      Customer Service Representative Interview

      9 May 2024
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at BMO US (Toronto, ON)

      Interview

      i applied for customer service representative job online, and i received an one way digital interview the next day. It gives one week to prepare and finish the interview. There's about 10 questions in total. Mostly are behavior questions.

      Interview questions [1]

      Question 1

      Tell me about a time that you were able to suggest or upsell a product or service to a customer. How did it go? What was your approach?
      Answer question

      Customer Service Representative Interview

      14 Aug 2022
      Anonymous interview candidate
      Saint Louis, MO
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at BMO US (Saint Louis, MO) in Mar 2022

      Interview

      Teams meeting with recruiter. I was asked pretty simple banking and customer service questions. Was then asked to do an interview with the Bank Manager and the Market Manager over teams.

      Interview questions [1]

      Question 1

      How would you sell someone online banking?
      Answer question