I applied online. The process took 3 weeks. I interviewed at BMO Financial Group (Windsor, ON) in May 2024
Interview
You will receive virtual interview email from BMO. You can do the interview on laptop with camera or mobile phone with specific app installed. From there, you can practice as much as possible before starting the interview. On each interview question, the program will give you practice time around 3minutes before the actual interview start. After that, you keep repeating each different questions until you complete them.
Interview questions [1]
Question 1
1. Please provide your availability on a regular, ongoing basis based on our branch hours.
2. In your opinion, what are the Customer Service Representative's job duties and responsibilities?
3. Describe a time you dealt with an upset customer turning a negative into a positive. Please describe your approach and the steps you took to resolve the issue.
4. Tell me about yourself.
5. What is your salary expectation?
6. Describe a time you dealt with an upset customer turning a negative into a positive. Please describe your approach and the steps you took to resolve the issue.
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.
I interviewed at BMO Financial Group (Thornhill, ON)
Interview
Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)
I interviewed at BMO Financial Group (Toronto, ON)
Interview
virtual 10 question self interview ranging with the typical STAR method questions. never heard back after the virtual self interiew, did not like that sort of interview style. would prefer a live interview with an actual interviewer
