I applied online and received a call from the recruiter within a day or two. We had a good conversation about the company and the position. I then interviewed 1:1 with the office director, who had previously been a Client Services Associate, followed by two online "tests" and then 1:1 with the division director. Both of the 1:1 interviews were very good - they were very knowledgeable about the company and the position. They shared the good and the not so good elements of the job - everyone wanted to be sure this was a good fit for the company and for me. At both interviews, I was given the opportunity to shadow someone in the Client Service role. I was asked to provide references (which were contacted) and then I received a verbal offer, followed by an offer letter later that day.