Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Asana

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Asana reviews | Asana jobs | Asana salaries | Asana benefits | Asana conversations
      Asana interviewsAsana Customer Success interviewsAsana interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Interview

      26 Jun 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Asana in Jun 2020

      Interview

      My interview with Asana was unprofessional, impolite and lacked communication. First, the recruiter cancelled on me. The initial phone screen the recruiter cancelled with no prior notice, no-call and no show. A different recruiter later emailed me, apologized, and informed me that the original recruiter was busy and we would have to reschedule. For a task management software company, this is quite appalling. I am empathetic to critical life events but the recruiter stated that they were busy and that’s why they missed my initial phone screen. During the interview, the recruiter seemed involved in other tasks. I was asked standard questions and the recruiter was ready to move to the next round. I interviewed well and the recruiter seemed to be impressed with my background and experience. Unfortunately, I did not progress despite my history and qualifications. I have interviewed numerous candidates and worked in recruiting before so I am well versed in recruiting operations. In retrospective, the whole process seemed like a courtesy interview. I know this is a great company but I have never been treated so poorly in my professional career. I truly enjoy working with your products and will continue to work with your products. My hope is that a hiring director sees this, fully addresses the situation (of this case and similar complaints), and takes actionable steps to improve the interviewing and on-boarding process for potential candidates. People are your greatest asset so be kind to them and mindful of their time.

      Interview questions [1]

      Question 1

      How do you navigate ambiguity when processes are not clearly defined?
      1 Answer
      3
      avatar
      Asana response
      5y
      We really appreciate your feedback. Candidate experience is very important to us, and we are committed to ensuring a positive interview process. We value your time and appreciate you taking the time to interview with us. We apologize that your interview experience and interactions were not of the quality you expected, and we’ll do our part to correct this moving forward.

      Other Customer Success interview reviews for Asana

      Customer Success Interview

      20 Oct 2019
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Asana (San Francisco, CA) in Aug 2019

      Interview

      I had a recruiter screening call, a virtual meeting with the hiring manager, then a half day onsite. I never heard back from them after I had three separate people tell me that I should expect to hear from them the next day. Not even a canned no email.

      Interview questions [1]

      Question 1

      There was a mock presentation, where a prompt was given for a new customer.
      1 Answer
      2
      avatar
      Asana response
      6y
      We appreciate you sharing your experience with us. We’re sorry to hear that your experience was not of the quality you expected. Thank you for taking the time to interview with us.

      Customer Success Interview

      1 Mar 2017
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asana (San Francisco, CA)

      Interview

      Scheduling happened quickly, which was good for keeping the process short (a couple of weeks). Coming in person was an interesting experience. Some of the interviewers were stiff, asking question after question without any friendly conversation or input. Other interviewers were friendly, but didn't provide specific detail or insight into what the role would actually entail, as it was a newer role. Everyone seems to be doing their own thing in terms of work processes. Didn't get the strong sense of community or passion that I read about in Glassdoor reviews. Didn't end up receiving an offer, which I expected, because I originally applied for a midlevel role that got filled while I was interviewing, and was told to apply for a higher level role I wasn't really qualified for. Ended up being told that I wasn't close enough to the role's hiring needs, unsurprisingly. As I invested in learning in the product and taking an entire day off work for this interview, I would encourage the hiring team to be more aware of the team's hiring needs against candidate qualifications before interviewing candidates and having them invest that extra time and energy.

      Interview questions [1]

      Question 1

      How would you engage users when navigating a larger corporate team? How would you manage lack of communication from a company rep? What is important to you for your growth in your next role?
      Answer question
      7
      avatar
      Asana response
      9y
      Thank you for your feedback, it is very much appreciated. We're sorry to hear you had a negative experience and have shared your review with the team. It's a great reminder that as we continue to grow at a rapid rate, it's more important than ever that we be mindful of our candidates' time. Thank you again for taking the time to provide us with feedback, and best of luck in your search.

      Top companies for "Compensation and Benefits" near you

      avatar
      BlackBerry
      3.6★Compensation and benefits
      avatar
      Grafana Labs
      4.1★Compensation and benefits