I applied online. The process took 5 days. I interviewed at Apple (Columbus, OH) in Sept 2012
Interview
I applied online and received an email 2 days later with a list of questions. I answered the questions and sent back the email. That was Friday, by that Monday I had received a call and spoke to an awesome woman and she asked me some general tech questions. She was impressed and decided to move me through the process. I had an interview via FaceTime the next day. Awesome interview process
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position