The process took 1 week. I interviewed at American Express in Aug 2010
Interview
Did online application and a few days later received a call from HR for a phone interview. The phone interview was conducted by hr and it was a set of behavior questions. At the end of the interview i was invited to visit the office for an interview. The in person interview consisted of a panel of two persons. The questions consisted of experience questions and personalty type questions. The interview lasted about 20-30 minutes. At the end of the interview i was told that i would hear from them the next day. I actually heard back from them just two hours later with an offer.
Interview questions [1]
Question 1
Why do you think despite your prior experience that you can do this job?
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.