Glassdoor Workplace FAQ

Read what Glassdoor employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

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8 English questions out of 8

26 September 2019

Does Glassdoor have an on site gym?

Pros

- free food, dogs on campus, serene location, reasonably understanding management

Cons

- work environment can be a little stressful at times - pms could come up with more creative problems to solve

Advice to Management

- need to whet people more in their hiring process - please provide housing for interns especially at Mill Valley

free food, dogs on campus, serene location, reasonably understanding management

26 September 2019

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18 May 2020

What is a typical working day like at Glassdoor?

Pros

Cared for their employees greatly Amazing culture within your own organization Great work/life balance Incredible benefits and perks Very talented manager and director level leaders

Cons

Of course, the way things ended with a mass layoff that had zero warning was not an ideal experience to go through and not an ideal way to end my time at this company. I think this situation could have been handled much differently and I would have had a lot more respect leaving the company had we not been promised job security over and over. However that does not dictate my entire experience with Glassdoor. I do wish that there was more insight and delivery on certain products, processes, and specifics that were promised to us throughout, that we never saw through. The product essentially stayed the same and was not evolving with the industry all the while, having constant meetings about product evolvement and new additions to our company that never came true. This hindered growth within the sales org. The other thing I wished was improved upon were internal processes. There were massive delays on very simple requests, cases, etc through operations, finance, and other non-client facing teams. As a sales individual it felt as if we had zero support behind the scenes. Everything was kicked back to us in some way shape or form. This puts a bad taste in clients mouths giving them a sense of no support as well and has impacted many renewals therefore taking away revenue from the company. There needs to be tighter SLA's for internal teams, and more of a focus shift to a true sales organization which requires way more support for those teams. Glassdoor's reputation will continue to suffer if there is no support to sales and no support for our customers. Career progression was tough. Internal interviewing came with a lot of politics and was not the best experience or process. This needs improvement if you want to keep good sales people, path for promotion needs huge improvements.

Advice to Management

I think Glassdoor had amazing potential to be one of the greatest companies in the industry to work for. Unfortunately, it did not seem like the 300 people laid off had a chance whether this layoff happened due completely to COVID or due to an original plan being executed earlier than anticipated. Either way, I enjoyed my time at Glassdoor, I respect the company as a whole. My advice to management would be to show a tougher side, don't just communicate the fun things, actually be transparent and honest with your people. Be more aggressive to truly make some changes that will benefit the company, don't wait for things to just "work out." There is room for improvement in multiple areas.

There needs to be tighter SLA's for internal teams, and more of a focus shift to a true sales organization which requires way more support for those teams.

18 May 2020

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19 December 2019

What are meetings like at Glassdoor?

Pros

I am so thankful for all the amazing people I work beside everyday! The people in the Enterprise Sales & Customer Success department are some of the most genuine and fun coworkers I've ever had. There is also a lot of great knowledge sharing between peers, which makes work more enjoyable and interesting. There are many pros to working here including: - managers that treat you like a real human - they really try to be good managers! - a lot of autonomy to manage your book of business / client interactions - flexibility to work from home a few times per month - ability to work on projects outside of your immediate role that interest you - cute workplace events that happen at the office (eg. hot chocolate bar during the holidays, drag queen bingo during pride week, etc) and a great Workplace Experience team

Cons

The direction Glassdoor is taking seems unclear to me, and the lack of innovation is concerning. The product team does not listen to what the customers are asking for or excited about. It seems like directors and VPs are focused on reorganizing how the company works internally more than focusing on innovation. There are constant shifts in KPIs, org structure, and quotas that make everything seem arbitrary. This year, the CSM leadership changed the metric which 70% of our bonus is paid out on, and gave us no way of tracking our progress to reaching that quarterly goal! I appreciate change and trying new things, but it's really concerning when your pay is affected by changes that you can't track. With all the org changes come lots of internal meetings that managers are always stuck in. It seems like instead of being on the floor with the individual contributors, managers/ directors are constantly in strategy meetings. Besides team meetings and 1:1s, there is very little involvement/ personal connection between leadership and individual contributors. A lot of first time managers/ directors. Lastly, we use a data tool to create custom presentations for enterprise clients that barely works. Our systems are so out of date, that it takes 15 min - 2 hours to download a custom report for a client. This drains a lot of time, and creates frustration.

Advice to Management

Thank you for always having good intentions for Glassdoor employees. I am confident management is working to improve the experience for employees and clients in the future. Hoping for more innovation in the new year.

Besides team meetings and 1:1s, there is very little involvement/ personal connection between leadership and individual contributors.

19 December 2019

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13 March 2020

What is it like working with clients or customers at Glassdoor?

Pros

Nice office, great health benefits, good clients, and some really fun coworkers

Cons

I thought this was a dream company but then realized its composed of individuals who are resistant to change and forward thinking. The culture has turned around within a year and now is toxic. People are unhappy and rapidly leaving while leadership continues to distance themselves from problems. We strive to be the best of the best (as we should since we are a review site for companies) but fall short in culture, internal communication, vacation benefits, and innovation. Front line managers and directors are out of touch with the day to day workload and job duties. They are almost never in contact with clients and lack the skill and willingness to support you with internal navigation and problem solving because of system problems. Employees are rewarded for staying quiet and putting their head down instead of welcoming feedback, new ideas, and improving the status quo. Colocation is encouraged by leadership but not enforced for themselves. Without local leadership, the culture will continue to deteriorate. Unlimited PTO removed on 2/1/2020 as we are now hourly employees. Work life balance was one of the main reasons people stuck around. But now more and more teammates are leaving each month. Rollout of this change was poorly communicated caused more disconnect with leadership. CSMs partner with sales to service and renews accounts, however there is a huge imbalance of work between the two teams. They have been working on roles and responsibilities for MONTHS and NOTHING has changed. Again, another way that this team is unwilling to face problems and work on positive outcomes.

Advice to Management

1. Hire experienced front line managers to manage experienced employees. 2. Refresh and Innovate products (for candidates and clients). 3. Pay CSMs for the work they do with retaining and growing clients instead of sales team who only send contracts. 4. Hire great people not just good people who are okay with the status quo 5. Motivate employees to work harder to become more strategic with clients

Nice office, great health benefits, good clients, and some really fun coworkers

13 March 2020

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4 May 2021

What is the work environment like at Glassdoor?

Pros

good working environment, flexibility on schedule

Cons

low pay, long hours, boring

Advice to Management

treat your employee better

good working environment, flexibility on schedule

4 May 2021

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8 English questions out of 8

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