Glassdoor Senior Leadership FAQ

Read what Glassdoor employees think about senior leadership and the CEO at the company.

Glassdoor has a Senior Management rating of 3.5, and Christian Sutherland-Wong, the CEO of Glassdoor, has an approval rating of 67% across the organisation.

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

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2 English questions out of 2

18 July 2019

How are senior leaders perceived at Glassdoor?

Pros

I love my team and co-workers. They make coming into work fun! Our benefits are also great with unlimited PTO, a new 401K match and healthcare 100% paid for the employee.

Cons

The CS org has evolved quite a bit over the last couple of years, which has been great however leadership does not listen to their employees and there has been a lot of grey area. The first layer is our roles and responsibilities. Leadership continues to give us more responsibility while sales sits around all day and only sends out contracts. They are getting paid significantly more while we are managing accounts, building relationships, identifying and tee-ing up growth opportunities, building all of the decks, and owning almost all communication, all the while trying to hit our KPI's. If we are holding all of the responsibility, we should be compensated the same way sales is. The second layer has to do with our KPI's. With the change to MCV, it is completely unreasonable to get our quotas over a month and a half into the quarter. Not only that, but problems that were identified early on were not fixed until after the end of the quarter. During the first quarter, our management team told us that KPI's would not change anymore because pacing is obsolete and we can only make the target so low and that product adoption cannot move anymore because it would be unattainable, but here we are a few months later and both of these KPI's have changed. On top of that, we were told we are not moving to marketplace pace yet we are now piloting it. The constant flip flopping and lack of transparency does not give anyone faith in leadership.

Advice to Management

Take the time to understand the day to day of a CSM and listen to the CSM's.

The CS org has evolved quite a bit over the last couple of years, which has been great however leadership does not listen to their employees and there has been a lot of grey area.

18 July 2019

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31 May 2020

What are some insights into the strategy or vision at Glassdoor?

Pros

Company mission, culture, office snacks, corporate swag, 100% paid benefits, company shares/equity before they sold (I wish you had gone public instead). Severance package is decent and you can keep your laptop.

Cons

This just isn't the same company it was 4 years ago. I have loved Glassdoor, the best company I have ever worked for, but as they have scaled in size, they have also lost some sizzle. I have witnessed this happen to other start-ups that scaled. Some things just feel different at 1000 employees than at 200. I used to feel very confident about the direction of the company and it's leadership. Some of the changes being made right now (May 2020) with Glassdoor, a sister company and the parent company now have me concerned. If it isn't broke, don't tinker with it. My advice is to stick with the same business model that paved the road to where you are today. I am an award-winning, quota-hitting, promoted, top-shelf sales rep who just lost my job to COVID-19. The sales dept was just gutted - aren't sales teams one of the last groups to go in a reduction in force due to an economic downturn? You award me for my efforts and success and then you send me packing. Cut the dead weight instead and keep top performers. I don't get it. My heart is broken. Glassdoor has gone out of it's way to create inclusivity for the LGBTQ+ community. I applaud their efforts and they have done a fantastic job! Unfortunately, Glassdoor put too many eggs in one basket. Black/AA, Asian, Hispanic/Latino, Jewish, Catholic, Christian, etc all take a backseat to LGBTQ+ who is riding shotgun. Glassdoor, have you ever temporarily changed your corporate logo to include the name/colors/logo of any diversity group other than LGBTQ+? Would you change your green logo to black for black history month? Or perhaps add a Cross, Star of David, or Santa hat to the corporate logo during holiday season? No, you wouldn't do those things. But you did incorporate the rainbow colors to your corporate logo during pride month. My advice is to work as hard for other diversity groups as you have done for LGBTQ+. Lastly, employee salaries are below national averages according to Glassdoor's very own "Know your Worth" data and salary info. They try to make up for it in other areas like office snacks, Patagonia swag and benefits.

Advice to Management

Everyone misses the former CEO and co-founder. He was so polished and well-spoken. He demanded such a presence in meetings and on the screen. Those are big and maybe even impossible shoes to fill.

Company mission, culture, office snacks, corporate swag, 100% paid benefits, company shares/equity before they sold (I wish you had gone public instead).

31 May 2020

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2 English questions out of 2

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