Glassdoor FAQ

Have questions about working at Glassdoor? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Glassdoor.

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

56 English questions out of 56

8 July 2021

Does Glassdoor offer an employee assistance or workplace counselling program?

Pros

Great benefits and employee development

Cons

Don’t have any cons to share

Great benefits and employee development

8 July 2021

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18 July 2019

Does Glassdoor offer unlimited holiday?

Pros

I love my team and co-workers. They make coming into work fun! Our benefits are also great with unlimited PTO, a new 401K match and healthcare 100% paid for the employee.

Cons

The CS org has evolved quite a bit over the last couple of years, which has been great however leadership does not listen to their employees and there has been a lot of grey area. The first layer is our roles and responsibilities. Leadership continues to give us more responsibility while sales sits around all day and only sends out contracts. They are getting paid significantly more while we are managing accounts, building relationships, identifying and tee-ing up growth opportunities, building all of the decks, and owning almost all communication, all the while trying to hit our KPI's. If we are holding all of the responsibility, we should be compensated the same way sales is. The second layer has to do with our KPI's. With the change to MCV, it is completely unreasonable to get our quotas over a month and a half into the quarter. Not only that, but problems that were identified early on were not fixed until after the end of the quarter. During the first quarter, our management team told us that KPI's would not change anymore because pacing is obsolete and we can only make the target so low and that product adoption cannot move anymore because it would be unattainable, but here we are a few months later and both of these KPI's have changed. On top of that, we were told we are not moving to marketplace pace yet we are now piloting it. The constant flip flopping and lack of transparency does not give anyone faith in leadership.

Advice to Management

Take the time to understand the day to day of a CSM and listen to the CSM's.

Our benefits are also great with unlimited PTO, a new 401K match and healthcare 100% paid for the employee.

18 July 2019

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22 July 2020

Does Glassdoor offer healthcare cash plans?

Pros

- Employees are given autonomy, flexibility, and trust. I feel trusted to get my work done as well as take care of things in my personal life without guilt. - Leadership is transparent and empathetic when making decisions - Awesome benefits including unlimited PTO, fully covered health insurance, cell phone reimbursement, etc. - An industry leader in response to COVID-19 - mandatory Work from Home was enacted in early March 2020, weeks before other companies took this action. We also got to take office chairs, monitors, and other equipment home or expensed as needed.

Cons

- A lot of bumpy change. There's no doubt the past 6 months have been unprecedented, but besides macroeconomic & public health conditions, there's been a lot of internal reorganization. In many cases it felt that leaders were too quick to enact change and didn't consider the possible fallout. - I think it speaks highly of a company that many employees have a long tenure with the company. However, there tends to be an attitude of "we've tried that before" or "that didn't work before" when folks with less tenure make recommendations. New & diverse perspectives should be sought, acknowledged, and valued. - I wish 401k match was more in line with industry standard (full match up to 4%)

Advice to Management

- I commend how you've weathered COVID-19 and economic downturn. Thank you for your honestly, humility, and empathy. - New & diverse perspectives should be sought, acknowledged, and valued. - Train leaders in change management. Consider the possible adverse effects of transparency before announcing a change and be prepared to respond to those effects.

Awesome benefits including unlimited PTO, fully covered health insurance, cell phone reimbursement, etc.

22 July 2020

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3 June 2020

Does Glassdoor offer housing assistance?

Pros

Great people who really care Nice offices, lots of swag and free food 100% paid benefits Good work life balance Solid, state of the art technologies My team was incredible, some of the best people I've met

Cons

You can't say you are pushing transparency when there were months of reassurances that jobs would be safe - all to have a 30 minute warning that there would be a mass layoff. While this is 1 occurrence, it's a big one because it points to an issue with senior leadership and how they trust and communicate to employees. It's no secret that Glassdoor has been struggling to maintain competitiveness. Go ahead, read reviews from the past fews years. The product has evolved minimally and there haven't been actual new, revenue producing products built. It's clear that right now, Glassdoor's current products only matter in a bullish market. In a bear market, it's the first to go. Even as an employee, this was my #1 concern for the company, and I'm unsure how they will last. Before joining Glassdoor, I'd wait a little bit to see how things pan out..,

Advice to Management

Cut the BS and be real. You hired smart adults, treat them as such. Don't paint a perfect picture and then pull the rug out. In order to sustain the business, build products companies need in economic growth AND downturns. Build new products - don't just keep pushing the same products over and over with only small tweaks.

Nice offices, lots of swag and free food

3 June 2020

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14 May 2020

Does Glassdoor offer vision insurance?

Pros

The people: The people were the singular reason I stayed at Glassdoor for so long. I love the people I met and it was the best work environment I could ask for!! I loved being able to go to work with coworkers who turned into my friends every single day. The office: Really nice updated office in Fulton Market, with free snacks, great views, an amazing rooftop, and free gym. No free parking, unfortunately. Career progression: Although unclear at times, I will say Glassdoor did see value in its employees and did hire within a lot. In my time there I had seen at least 10+ people get promoted, including myself, and it was great to see that. Benefits: Great health benefits, free food, bonuses, gyms in offices, dogs in office(Mill Valley office), unlimited PTO - however, they took this away for a month and then gave it back. I did learn a lot about myself personally and professionally at Glassdoor. It was definitely a great stepping stone in my career, and I will always remember my time at Glassdoor and think of it as mostly positive. Although laid off, the severance package is one of the best I have seen.

Cons

Glassdoor will never be the same. The only good thing about it was the people and most of the good ones are gone. They're probably merging with Indeed - I mean selling profiles to clients for thousands and thousands of dollars isn't going to cut it forever. Transparency: Funny this is at the core of their business model, right? 300 people were laid off with no warning. A whole org, gone. They let go a whole org with no warning, and we’re really supposed to believe this was not planned after weeks of reassurance we were going to be ok during COVID. Doesn't seem totally transparent to me. Pay discrepancy: Where do I even begin? Throughout my years at Glassdoor there was never a clear reason as to why the pay discrepancy was so vast on my team. People in the same role making 20k more than others, and the professional pay scale they used to determine our pay had the incorrect job description. Also, pay in general is on the lower side. Senior Management: There is one leader in senior management for CS that should not be there. They have made MANY employees cry on multiple occasions and do not know how to have difficult conversations with empathy. They are simply rude. CS senior leadership was never fully transparent behind why changes were made. I am honestly not even sure what they did all day bc it was most definitely not making the org any better. The role: There was NEVER a clear idea of the split of work between CS and sales. CS of course got blamed for everything and a Sales director was quoted saying “I wish I could blow up all of CS and start over”.. Really??? They would measure us on KPI’s that they set that didn't even make sense based on our scope of work, and then present those KPI’s in meetings in front of the whole org. Not to mention most of the reports for those KPI’s were broken. The whole CSS team was always overworked, undervalued, unrecognized, and underpaid.

Advice to Management

If your main company value is transparency, maybe practice it. Take a look at some of your Directors and VP’s and make some changes. Good luck with your future, Glassdor.

Benefits: Great health benefits, free food, bonuses, gyms in offices, dogs in office(Mill Valley office), unlimited PTO

14 May 2020

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56 English questions out of 56

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