What does a Service Coordinator do?

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A high school diploma is required for this position, but a post-secondary degree is preferred. A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

What responsibilities are common for Service Coordinator jobs?
  • Assess the service needs of clients and connect them with the correct provider
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office
What are the typical qualifications for Service Coordinator jobs?
  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Service Coordinator Salaries

Average Base Pay

HK$21,000 /month
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
HK$21K
Median: HK$21K
HK$21K
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Glassdoor Estimated Salary

Service Coordinator Career Path

Learn how to become a Service Coordinator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Coordinator
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Senior Service Coordinator
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Service Coordinator IV
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Service Coordinator

Years of Experience Distribution

0 - 1
27%
2 - 4
58%
5 - 7
1%
8+
14%
Not including years spent in education and/or training

Service Coordinator Insights

Read what Service Coordinator professionals have to say about their job experiences and view top companies for this career.
Enhabit Home Health & HospiceEnhabit Home Health & Hospice
Intake Coordinator
15 Aug 2022

“benefits are good (I am a single user so cost is efficient per paycheck)”

Aviation Institute Of MaintenanceAviation Institute Of Maintenance
Career Service Coordinator
18 Aug 2022

“This is a great opportunity for someone beginning or emerging within their career to grow and develop.”

Schweiger Dermatology GroupSchweiger Dermatology Group
Lead Patient Coordinator
21 Sept 2022

“They don’t really promote from within and even when they do there is little pay increase.”

Engine Service DesignEngine Service Design
Senior Service Designer
16 Aug 2022

“I had a great time working with the Engine team in Dubai and highly recommend them.”

Center for Human ServicesCenter for Human Services
Service Coordinator
3 May 2021

“I loved working with the families and I had an amazing team and a great boss.”

AdvocatesAdvocates
Housing Coordinator
13 Jun 2022

“The job is rewarding IF you love the work AND maintain a good work/life balance.”

Bright Horizons Family SolutionsBright Horizons Family Solutions
Employee Services Coordinator
15 Nov 2020

“You have multiple facets to this job but the compensation for what you do is low.”

Delta Dental Ins.Delta Dental Ins.
Claims Processing Coordinator
14 Apr 2021

“Amazing career opportunities (I have worked my way up from an entry level with a temp.”

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Service Coordinator Interviews

Frequently asked questions about the role and responsibilities of a Service Coordinator

When working as a Service Coordinator, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Microsoft Office Suite, Written Communication, Excellent Communication and Outlook.

The most similar professions to Service Coordinator are:
  • Accountant
  • Executive Assistant
  • Administrative Assistant
  • Office Manager

The most common qualifications to become a Service Coordinator is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Accountant
HK$400,000
38% skills overlap
Executive Assistant
HK$300,000
Administrative Assistant
HK$30,000
50% skills overlap
Office Manager
HK$380,000

Service Coordinator jobs