What does a Senior Data Center Technician do?
Data center technicians are the skilled hands-on professionals who provide various services that keep data servers and hardware networks operating smoothly. They serve as the first line of defense in safeguarding a company’s valuable and sensitive information. They complete preventative maintenance of equipment and network devices and perform tasks including running cables, improving physical security, and checking utilities. They examine power sources and heating and cooling controls to ensure a data center will not overheat and troubleshoot and repair servers with hardware or network issues.
Data center technicians are called on to quickly fix issues and keep business data flowing if errors occur. They monitor and maintain the operation of all network processes and evaluate machine temperature levels for optimal performance. They must maintain accurate work records and event logs and create concise virtual information reports to keep management informed of status updates. Data center technicians need a bachelor's or an associate's degree in a technical field including computer science or engineering and at least one year in tech support experience.
- Monitor and perform ongoing maintenance on servers and network equipment.
- Effectively communicate with customers via email, phone, and other electronic methods to ensure client's effective use of products.
- Willingness to respond to network and server errors after hours.
- Perform network closet clean-up, switch port optimization, and survey work as needed.
- Conduct data center audits of electrical systems, and lead improvements.
- Attain customer satisfaction with all such projects assigned.
- Maintain direct interface with sales and operations functions in the region.
- Ensure server and application compliance with security and performance requirements.
- Integrate and partner with programs to solve complex infrastructure problems.
- Complete repairs and perform corrective maintenance and routine installations.
- Prepare data center specifications and design criteria for retrofits, and provide input on future data center design reviews.
- Review and develop detailed scripts for change management request (CMR) activities.
- Provide input into training material for seminars, practical and online training.
- Properly retrieve and file medical records and ensure patient confidentiality.
- Use a combination of product management and application knowledge to guide customers through successful implementations.
- Run hardware diagnostics and replacing failing parts in a timely manner.
- Create and maintain accurate and credible records of maintenance, changes, problems, methods-of-procedures (MOPs) and resolutions.
- Review product documentation for accuracy, content, and ease of use.
- Bachelor's Degree in engineering or computer science.
- Hands-on experience with Linux systems and other operating systems.
- Competent with racking and hardware installation.
- Strong leadership, time management, and problem solving skills.
- Requires careful attention to detail.
Senior Data Center Technician Salaries
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Senior Data Center Technician Career Path
Learn how to become a Senior Data Center Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Senior Data Center Technician Insights
CBRE“They are good and help you with online courses to progress in your career path.”
J.P. Morgan“Good managers matter and if you don't have one you could be in a difficult positon.”
MojoHost“I have never worked in such a great working environment in all of my almost 24 years of working.”
Coforge“Everyone on the project was really nice and helpful”
U.S. Information Systems“I worked there 22 years and only had 2 weeks vacation and one personal day only.”
Equinix“Good salary (but not great)”
Telstra“Good good good good good”
Amazon Web Services“pto isnt really the best got to make the best out of what you get for the year”
Frequently asked questions about the role and responsibilities of a Senior Data Center Technician
When working as a Senior Data Center Technician, the most common skills you will need to perform your job and for career success are Operating Systems, Continuous Improvement, Windows Server, Datacenters and Written Communication.
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The most common qualifications to become a Senior Data Center Technician is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.