What does a Remote Support Technician do?

Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.

Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.

What responsibilities are common for Remote Support Technician jobs?
  • Assist patients with needs related to nutrition and feeding.
  • Provide After Action Report (AARs) for problem management resolution.
  • Provide technical support for computers and associated networks.
  • Create service request orders for warranty, parts, and service.
  • Ensure appropriate functionality, and operation of semi-automated systems.
  • Participate in new installations, testing and special projects as needed.
  • Modify existing equipment or processes to improve operation.
  • Participate in new installations, testing and special projects as needed.
  • Modify existing equipment or processes to improve operation.
  • Perform complex troubleshooting and repairs, including electrical and controls.
  • Manage and maintain VMs and virtualization related technologies.
  • Install, test, maintain, and upgrade CE operating systems software and hardware to comply with IA requirements.
  • Track, prioritize, and document requests using an IT support request system.
  • Function as focal point for user and workstation problem resolution.
  • Support more junior level technicians and specialists in their activities.
  • Manage support tickets.
  • Maintain and update documents when models and images are changed.
What are the typical qualifications for Remote Support Technician jobs?
  • Bachelor's or Graduate's Degree in business, computer science, or IT or equivalent experience.
  • Fluency in operation systems, workstations, VPN, CRCST, and FST software, systems, and protocols.
  • Demonstrated computer literacy and computing skills alongside attention to detail, dexterity, and time management skills.
  • Demonstrated sound work ethic and critical thinking skills.
  • Experience with tablets and writing protocols.
  • Is a natural problem solver with demonstrated prioritization skills.
Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

Remote Support Technician Salaries

There are no current reports for Remote Support Technician salaries. You can add additional job titles in your job preferences to see related salary information.

Glassdoor Estimated Salary

Remote Support Technician Career Path

Learn how to become a Remote Support Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Remote Support Technician

Years of Experience Distribution

0 - 1
24%
2 - 4
47%
5 - 7
4%
8+
25%
Not including years spent in education and/or training

Remote Support Technician Insights

Read what Remote Support Technician professionals have to say about their job experiences and view top companies for this career.
TEKsystemsTEKsystems
Deskside Support Technician
8 Dec 2021

“Mine became complacent and once i was stuck somewhere that was paying her salary she just stopped.”

rt healthrt health
IT Support Technician
19 Jul 2022

“From top down everyone is so nice and accommodating and have to say its one of the friendliest companies I have ever worked for.”

Instinct InnovationsInstinct Innovations
Software Support Executive
4 Dec 2020

“Good payment for your work and recognises you if you and your work is worth of.”

AmazonAmazon
IT Support Technician
3 Jan 2021

“If you are in Operations you have more training opportunities to grow and advance in your career.”

Scott InsuranceScott Insurance
Systems Support Technician
26 Jan 2022

“I've thoroughly enjoyed my time at Scott so far and look forward to more opportunities to grow.”

Galt FoundationGalt Foundation
Desktop Support Technician
31 Aug 2020

“worst communication i have ever seen no idea when my contract was going to change but it seemed to change weekly”

iHeartMediaiHeartMedia
IT Support Technician
22 Sept 2021

“Automation is the name of the game which is good in some respects but at the cost of yearly layoffs.”

Ditio Sys Ditio Sys
Support Executive
9 Dec 2020

“Productive training period on building advanced skills which play a pivot role in our career.”

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Remote Support Technician Interviews

Frequently asked questions about the role and responsibilities of a Remote Support Technician

The most similar professions to Remote Support Technician are:
  • Support Specialist
  • Software Engineer
  • Systems Administrator
  • Helpdesk Technician

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Remote Support Technician jobs