What does a Lead Dispatcher do?

A dispatcher is responsible for receiving emergency and non-emergency calls from people in potential danger. They manage calls and ensure that the proper response team is in place to take care of the caller. A few of the main duties of a dispatcher are inputting data into a system, remaining calm for the caller, and receiving calls. They also must ensure that the caller's information remains confidential. Some of the jobs titles that a dispatcher could grow into is police chief or police officer.

A dispatcher does not necessarily need work experience but they need a high school diploma or GED equivalent. One of the most important skills that a dispatcher will have is their ability to remain calm in stressful situations. Another skill is project management as the dispatcher will need handle multiple calls an hour. They also need to be able to come up with a solution to the caller's problem quickly.

What responsibilities are common for Lead Dispatcher jobs?
  • Take emergency and non-emergency calls
  • Remain calm for the caller on the line
  • Come up with a solution for the problem
  • Ensure that all notes are being taken properly
  • Effectively communicate with the caller and dispatch team
  • Track emergency vehicles to ensure a timely response
  • Learn how to use the basic computer and headset equipment
  • Ensure that the caller was taken care of by communicating with the vehicle
What are the typical qualifications for Lead Dispatcher jobs?
  • High School diploma or GED equivalent
  • Ability to follow procedures and regulations
  • Ability to remain calm in a stressful situation
  • Fluent in English
  • Incredible multitasking abilities
  • Great communication skills
  • Ability to rapidly input information into a data entry system
  • Great customer service skills
  • Ability to schedule and follow through with callers
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

Lead Dispatcher Salaries

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Glassdoor Estimated Salary

Lead Dispatcher Career Path

Learn how to become a Lead Dispatcher, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Lead Dispatcher Insights

Read what Lead Dispatcher professionals have to say about their job experiences and view top companies for this career.
Staker & Parson CompaniesStaker & Parson Companies
19 Aug 2022

“Pay is not the best and they want you do do several different jobs for same pay”

Joe's GlassJoe's Glass
18 Sept 2021

“•Staff was all great to work with and if any issues we could sort it out with out incident”

Dispatch Operations Specialist
1 Aug 2022

“Endless learning opportunities with one of the best managers[Vasu and Freddie I am talking about you guys :) ]”

Premier TransportationPremier Transportation
2 Aug 2021

“I was able to meet some really nice people and it was close to my home.”

US Cargo LinkUS Cargo Link
12 Oct 2021

“If you want learn how SCM works I think this is a great place and people to work with.”

Trans International TruckingTrans International Trucking
27 Jan 2022

“I have had the opportunities to grow and advance in both my position and income.”

Valparaiso UniversityValparaiso University
22 Jul 2021

“The University quit paying into our retirement and they increased what we have to pay into insurance.”

Safeway TransportationSafeway Transportation
Transportation Dispatcher
19 Oct 2020

“So wen covid came I got laid off because I could not get it all managed.”

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Lead Dispatcher Interviews

Frequently asked questions about the role and responsibilities of a Lead Dispatcher

The most similar professions to Lead Dispatcher are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Relations

Related Careers

Customer Care Manager
Customer Success Manager
No skills overlap
Customer Service Manager
Customer Relations
No skills overlap

Lead Dispatcher jobs