How to Become a Support Engineer?

Are you thinking of becoming a Support Engineer or already started your career and planning the next step? Learn how to become a Support Engineer, what skills you need to succeed, how to advance your career and get promoted, and what levels of pay to expect at each step on your career path. Explore new Support Engineer job openings and options for career transitions into related roles.

Steps to Become a Support Engineer

If you're considering starting your Support Engineer career path, it's important to note the skills, qualifications, and time it takes to become a professional Support Engineer and how to advance your career path. Below are the steps generally required to begin and advance your Support Engineer career.

Earn a Degree

To begin your Support Engineer career path, a Bachelor's Degree in computer science or a related field is usually necessary in order to remain a competitive option for employers. Focus on industry-specific skill development during your education in order to be properly equipped when applying for entry-level positions and entering the job force. A Support Engineer internship may be required to earn your Bachelor's Degree and acquire necessary on-the-job skills before entering the workforce.

What type of degree should you pursue to become a Support Engineer?

70% of people working as a Support Engineer earned a Bachelor's Degree

What skills do you need to be a Support Engineer?

  • Microsoft Cloud
  • Windows Operating Systems
  • Azure Cloud
  • Ios Android
  • Linux
  • Windows Server
  • MCSE
  • Consulting Experience
Based on resume data from Glassdoor users who reported working as a Support Engineer in the United States.

Choose a Specialty in Your Field

As an Support Engineer, you may be required to choose a specialty within your field. Determine which part of the Support Engineer field you feel strongest in, and continue taking active steps toward growing in your chosen Support Engineer specialty.

Get an Entry-Level Position as a Support Engineer

Once you've acquired a Bachelor's Degree in computer science or a related field, you'll typically begin your career as an entry-level Support Engineer. In general, you can become a Support Engineer after completing your 4 year Bachelor's Degree in a related discipline. Depending on the type of Support Engineer role you’re pursuing, you may want to explore certification in mcsa.

Advance in Your Support Engineer Career

Following entry-level, there are several Support Engineer career path levels to advance into. It can take 2 years as an entry-level Support Engineer to progress to the next seniority level position. Each advanced Support Engineer position requires approximately 2 years of experience at each level to advance in your Support Engineer career path. It may be necessary to receive additional education, an advanced degree such as a Master's Degree in a related field, or special certifications in order to advance your Support Engineer career path.

Continued Education for Your Support Engineer Career Path

Not all industries and companies require continued education to advance your Support Engineer career path. However, earning this degree may help you advance to higher-earning positions more quickly. Earning a Graduate Degree in computer science can take 4 years to complete. People that have earned their Graduate Degree typically make $116,388 compared to $50,750 for those without that type of degree.

Support Engineer Career Path

Support Engineer

2 - 4Years of Experience
HK$93K - HK$355K /yrAvg. Annual Salary
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Support Engineer I

2 - 4Years of Experience
HK$93K - HK$355K /yrAvg. Annual Salary
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80% advanced to

Support Engineer II

2 - 4Years of Experience
Not Enough Salary Reports
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Salary Trajectory

Support Engineer Career Path

Junior Desktop Support Engineer
Support Engineer
Support Engineer I
Support Engineer II
Support Engineer III
Senior Support Engineer
Lead Support Engineer
Support Engineer Manager

Related careers in the Information Technology Industry

Interested in other Information Technology careers? Below are occupations that have high affinity with Support Engineer skills. Discover some of the most common Support Engineer career transitions, along with skills overlap.

Desktop Engineer
13% skills overlap
11% transitioned to Desktop Engineer