What does a Customer Support Representative do?

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.

The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.

What responsibilities are common for Customer Support Representative jobs?
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls
What are the typical qualifications for Customer Support Representative jobs?
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
Education--
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Customer Support Representative Salaries

Average Base Pay

HK$20,000 /month
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
HK$2K
Median: HK$20K
HK$30K
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Glassdoor Estimated Salary

Customer Support Representative Career Path

Learn how to become a Customer Support Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Support Representative

Years of Experience Distribution

0 - 1
29%
2 - 4
35%
5 - 7
7%
8+
29%
Not including years spent in education and/or training

Customer Support Representative Insights

Read what Customer Support Representative professionals have to say about their job experiences and view top companies for this career.
Sirona (India)Sirona (India)
Customer Care Manager
10 Jul 2022

“I don't think any challenge i am getting while working cz everyone is very supportive and helpful”

Sending Love Roses
Customer Service Representative
5 Oct 2020

“This was the best job I ever had the owners were super supportive and encouraging and help me grow”

Blue (CA)
Customer Service
17 Aug 2021

“Pay wasn't great and the hours weren't great but it was also my first real job.”

SYKESSYKES
Customer Support Agent
3 Sept 2021

“I liked the people I trained with and the on the job training was excellent as well.”

Look Optometry + EyewearLook Optometry + Eyewear
Customer Service Representative
10 Dec 2020

“Dr.Saggu was really nice and wonderful to work with provided many opportunities to learn from.”

TescoTesco
Customer Service
21 Jul 2021

“the hourly pay at tesco is good and the way the look after colleges is great.”

We Sell RestaurantsWe Sell Restaurants
Customer Service Representative
10 Sept 2022

“Even the other agents are great to work with and are usually really nice and understanding.”

Real Time ResolutionsReal Time Resolutions
Sr Customer Care Representative
15 Sept 2022

“If you try to discuss a raise you get told that pay is competitive and you should be grateful.”

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Customer Support Representative Interviews

Frequently asked questions about the role and responsibilities of a Customer Support Representative

The most similar professions to Customer Support Representative are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Relations

Related Careers

Customer Care Manager
Customer Success Manager
HK$500,000
No skills overlap
Customer Service Manager
HK$520,000
Customer Relations
No skills overlap

Customer Support Representative jobs