What does a Customer Success Manager do?

A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty. The job title is a mid-level management level position in the customer service department. They work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, a Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

A Customer Success Manager usually has a bachelor's degree in business, technology or related field. They work closely with other departments and analyze data involving customer reviews and experience with products or services. Individuals who are excited to support brand goals and optimistic about sharing the company's message tend to excel in the position of Customer Success Manager.

What responsibilities are common for Customer Success Manager jobs?
  • Establish clear retention goals and process milestones for the client and employees to work toward
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
  • Assist in creating training courses and educational materials for other members of the department
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives
What are the typical qualifications for Customer Success Manager jobs?
  • 3-5 years of experience in customer service or customer success position strongly preferred
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Ability to establish milestones and keep all team members on task
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
EducationBachelor's Degree
Work/Life Balance
3.9 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience5-7 years

Customer Success Manager Salaries near Hong Kong

Average Base Pay

HK$103,500 /month
Not including cash compensation
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Glassdoor Estimated Salary

Customer Success Manager Career Path

Learn how to become a Customer Success Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Success Manager
Senior Customer Success Manager
Customer Success Manager

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Customer Success Manager Insights

Read what Customer Success Manager professionals have to say about their job experiences and view top companies for this career.
Customer Success
16 Jun 2021

“I am very happy with the process and very excited to grow my career at Launchmetrics.”

Customer Success Manager
1 Nov 2021

“It's rare in ones professional career to find such a rewarding and meaningful opportunity.”

Quantum MetricQuantum Metric
Customer Success Engineer
17 May 2022

“Career progression opportunities are clearly defined and there are many avenues to develop your career.”

Senior Customer Success Manager
1 Jul 2022

“My teammates are smart and collaborative and I am proud of the impact SPINS products are having in the world.”

Nightfall AINightfall AI
Senior Customer Success Manager (CSM)
1 Sept 2023

“The customers have been great to work with and I feel like what I am doing is important.”

Customer Success Manager
11 Aug 2021

“Management all the way up to the CEO try and stay close to what's really happening with our customers”

Gravy SolutionsGravy Solutions
Client Success Manager
11 Apr 2022

“There is so much room for growth and opportunity and I look forward to growing my career here!”

Monster Lead GroupMonster Lead Group
Customer Success Manager
2 Sept 2022

“I worked with an incredible team and I genuinely enjoyed the work I was doing.”

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Customer Success Manager Interviews

Frequently asked questions about the role and responsibilities of customer success managers

Customer success managers spend their day on the phone and on the computer. They talk to clients educating them on products and services and keeping track of contracts and renewal dates. A customer success manager is also a skilled salesperson.

The best part about being a customer success manager is a growing field with many opportunities. It plays a critical role in the changing digital economy, ensuring that organizations have a steady revenue stream. Most of the customer success manager jobs involve working in an office with regular business hours.

The average salary for a customer success manager with over ten years of experience in the United States is about HK$103,500 annually. The starting pay averages about HK$67,000 a year, with some opportunities to make commissions to increase your salary.

Working as a customer success manager is not hard, but it takes a number of different skills to be successful. You need to be able to juggle different clients, their individual needs, and successfully balance this with the needs of the company.

Related Careers

Customer Relations
38% skills overlap
Customer Support Manager
Customer Service Manager
Customer Support Representative
25% skills overlap

Customer Success Manager jobs