What does an Account Associate do?

Account coordinators help account managers by handling customer service matters and assisting with marketing and advertising campaign execution. They prepare, file, and retrieve sales-related documents, including contracts or agreements, and design and renew sales proposals. They update internal databases with proper account information and coordinate meetings, calls, and demonstrations for account management teams.

Account coordinators research prospective clients and work together with internal teams to ensure proper pre- and post-sales service occurs. They communicate customer feedback to marketing, sales, and product development teams and create detailed campaign results reports. They perform market and competitive research and create promotional materials including presentations or videos. Account coordinators need proven experience in the field and a bachelor's in administration, business administration, marketing, or related fields.

What responsibilities are common for Account Associate jobs?
  • Issue and distribute new and renewal evidences of property to clients.
  • Research, review and provide solutions to customers and sales representatives' issues.
  • Coordinate the products, services, and marketing requirements of each assigned client.
  • Quickly identify and resolve more complex client service issues.
  • Serve as client advocate and a backup point of contact for assigned accounts.
  • Provide day to day customer service to commercial customers.
  • Prepare account summaries accurately and within required timeframes.
  • Support account lead with the creation of smart proposals for repeat clients.
  • Assist account lead in managing internal process, meetings, timelines and approvals.
  • Process and mail all renewal packets for team per agency timeline.
  • Input various type of client data into management system.
  • Assist less experienced liaisons in their training and development.
  • Assist the account services team with evaluation of program performance measures and effectiveness.
  • Work effectively with cross functional team to execute against client campaigns.
  • Have a deep understanding of client's stories and provide proactive recommendations and updates to teams about industry news and client objectives.
  • Maintain cooperative working relationships and demonstrate sensitivity to, and respect for a diverse population.
  • Ensure compliance with all applicable regulations and legislation, and ensure that all risks within areas of responsibility are identified and managed effectively.
  • Ensure client retention goals are met by responding promptly to requests from clients, prospects and members of the production and account management staff.
What are the typical qualifications for Account Associate jobs?
  • Associate's Degree or Bachelor's Degree in business, business administration, marketing, exercise science or information technology, or equivalent experience.
  • Prior experience in a consulting position.
  • Demonstrated attention to detail and problem-solving skills alongside time management and critical thinking capabilities.
  • Work with a positive attitude and leadership when prioritizing tasks and practices.
  • Demonstrated confidence throughout the day and a collaborative attitude and spirit.
  • Comfortable with onboarding and renewal of clients.
  • Can assist with expense reporting and other accounting related needs such as invoicing.
EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience0-1 Year

Account Associate Salaries

Average Base Pay

HK$14,000 /month
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: HK$14K
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Glassdoor Estimated Salary

Account Associate Career Path

Learn how to become an Account Associate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Account Coordinator I
Associate Account Coordinator
No Salary Reports
Account Associate

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Account Associate Insights

Read what Account Associate professionals have to say about their job experiences and view top companies for this career.
Account Coordinator
19 May 2020

“My second manager was really nice and I actually wanted to do my job well.”

Lobeline CommunicationsLobeline Communications
Account Coordinator
22 Feb 2022

“Lobeline is a great place to start your career and learn what you don't know.”

Touch Of ModernTouch Of Modern
Account Coordinator
6 Apr 2020

“Everyone is truly such a pleasure to work with and makes me feel confident in my work.”

Fish Out of Water DesignFish Out of Water Design
Account Coordinator
16 Dec 2020

“As a "newbie" to this workforce I was given many opportunities to learn and grow.”

Zimmerman AdvertisingZimmerman Advertising
Account Coordinator
23 May 2021

“It was my first real job out of college and the experience was absolutely disheartening and traumatizing.”

Account Coordinator
21 Jan 2022

“was a great job that had a lot of potential to make a career out of”

New Blue InteractiveNew Blue Interactive
Account Coordinator
1 Sept 2022

“The junior level staffers are really great people who make an effort to support one another.”

C.H. RobinsonC.H. Robinson
Account Coordinator
26 Jul 2021

“This was a great place to work a few years ago but with the new CEO things became really ‘corporatized’.”

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Account Associate Interviews

Frequently asked questions about the role and responsibilities of an Account Associate

When working as an Account Associate, the most common skills you will need to perform your job and for career success are Microsoft Office Suite, Business Acumen, Positive Attitude, Schedules and Computer Literate.

The most similar professions to Account Associate are:
  • Sales Coordinator
  • Sales Representative
  • Account Manager
  • Account Executive

The most common qualifications to become an Account Associate is a minimum of a Associate's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Sales Coordinator
13% skills overlap
Sales Representative
13% skills overlap
Account Manager
No skills overlap
Account Executive

Account Associate jobs